Oddle User Guide

For restaurants of Oddle.

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86 articles in this collection
Written by Support Team, Product Team, and Sophie Su
Getting Started

Navigating through the Web Dashboard

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Written by Support Team
Updated over a week ago

Using the Oddle Register App

Tailor made for operational environments, the Oddle Register allows you to manage orders on the go with an iPad or Android tablet.
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Written by Support Team
Updated over a week ago

Order Processing Flow Overview

This article provides an overview of how you should process and manage your customer's order.
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Written by Support Team
Updated over a week ago

[Directory] Menu Settings

This article provides a directory on how to create a new menu and edit your menu settings.
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Written by Support Team
Updated over a week ago

[Directory] Store Settings

Learn how to configure your store in Oddle and how to set your pickup and delivery settings.
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Written by Support Team
Updated over a week ago

[Directory] Creating Your Product Menu

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Written by Support Team
Updated over a week ago

[Directory] Additional Settings

Learn about the changes that can be made under the Additional Settings tab on your Oddle Dashboard with the following help articles.
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Written by Support Team
Updated over a week ago

[Directory] How to Create an Order?

Received an order via call or email? Learn how to create an order with the Oddle Dashboard and Oddle Register iPad App.
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Written by Support Team
Updated over a week ago

[Directory] How to Process Orders?

The Oddle platform allows you to regularly manage and process your orders.
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Written by Support Team
Updated over a week ago

[Directory] How to Amend Orders?

Learn how to edit your customer's orders via the iPad Oddle Register App or Oddle Web Dashboard!
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Written by Support Team
Updated over a week ago
Managing Orders

New Order Processing on Web Dashboard

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Written by Sophie Su
Updated over a week ago

New Order Processing on Email

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Written by Support Team
Updated over a week ago

Processing Orders on iPad

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Written by Support Team
Updated over a week ago

Processing Orders on Android

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Written by Support Team
Updated over a week ago

Voiding Orders

In the event where you cannot fulfill customers' orders, you can choose to void them.
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Written by Support Team
Updated over a week ago

Add order from Web Dashboard

Received an offline order via your delivery hotline or email? Oddle allows you to quickly add orders on the Web Dashboard.
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Written by Support Team
Updated over a week ago

Add Order from iPad

Received an offline order via your delivery hotline or email? Oddle allows you to quickly add orders on the Oddle Register iPad app.
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Written by Support Team
Updated over a week ago

Adding Items to Existing Paid Orders on Web Dashboard

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Written by Support Team
Updated over a week ago

Adding Items to Existing Paid Orders on iPad

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Written by Support Team
Updated over a week ago

Adding Items to Existing Unpaid Orders on iPad

If customers would like to add items to an existing unpaid order, you may assist in doing so via the iPad Oddle Register App.
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Written by Support Team
Updated over a week ago

How do I Add an Ad-hoc Item?

This feature is useful if your customer calls you to purchase something that you do not have in your shopping cart.
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Written by Support Team
Updated over a week ago

Changing Pickup/Delivery Timing of an Order on iPad

If customers would change the pickup or delivery timings for their orders, you may assist in doing so via the iPad Oddle Register App.
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Written by Support Team
Updated over a week ago

Changing Delivery Address of an Order on iPad

If customers would change the delivery address for their orders, you may assist in doing so via the iPad Oddle Register App.
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Written by Support Team
Updated over a week ago

How to Duplicate an Order?

The duplicate function on iPad Oddle Register App is useful when the customer wants to make a repeat purchase.
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Written by Support Team
Updated over a week ago

Online Payment Refund

Refunds for online payments made by your customers can be processed from the Oddle Management System (OMS) web dashboard.
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Written by Support Team
Updated over a week ago

Sending an Online Payment Request

This function is helpful when you have created a new order on behalf of a customer or when you have orders with payment yet collected.
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Written by Support Team
Updated over a week ago

Managing Delivery Requests on Web Dashboard

In this article, you will learn how you can manage the delivery requests on the Oddle Web Dashboard.
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Written by Support Team
Updated over a week ago

Managing Delivery Requests on iPad

In this article, you will learn how you can manage the delivery requests on your iPad Oddle Register App.
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Written by Support Team
Updated this week

Managing Delivery Requests on Android

In this article, you will learn how you can manage the delivery requests on your Android Oddle Register App.
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Written by Support Team
Updated this week

Downloading & Printing Orders via Web Dashboard

Downloading and printing of orders can be done through Oddle Web Dashboard.
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Written by Support Team
Updated over a week ago

Searching, Filtering and Sorting of Orders on Android

Managing orders on Oddle Android Register is easy with the search, filter & sort tools built in. Use them to find & organise your orders.
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Written by Support Team
Updated over a week ago

Showing GST Registration Number on Receipt

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Written by Support Team
Updated over a week ago
Store Management

Creating a Store (Store Name, Address, Phone and Time Zone)

A Store within Oddle corresponds to a physical outlet that is available to do Pickup and/or Delivery services.
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Written by Support Team
Updated over a week ago

Delivery Settings

This article provides an overview on how to enable and set delivery settings for your store.
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Written by Support Team
Updated over a week ago

Delivery Hours Overview

Delivery hours overview provides a summary of your store's delivery settings. This article explains the components of the summary table.
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Written by Support Team
Updated over a week ago

Regular Delivery Hours

In this article, you will learn how you can set regular delivery hours for your stores.
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Written by Support Team
Updated over a week ago

Large Order

This article explains the features available to help you manage additional lead time or cost when there are larger than usual orders.
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Written by Support Team
Updated over a week ago

Delivery Zone

In this article, you'll learn how to create delivery zone that defines the delivery boundary which your store serves.
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Written by Support Team
Updated over a week ago

Block Off Dates

In this article, you will learn how you can set block off dates for your stores.
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Written by Support Team
Updated over a week ago

Special Hours

In this article, you will learn how you can set special hours for your stores.
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Written by Support Team
Updated over a week ago

Pickup Settings

This article provides an overview on how to enable and set pickup settings for your store.
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Written by Support Team
Updated over a week ago

Pickup Hours Overview

This article provides an overview of your store's Pickup settings. This article explains the various components of the summary table.
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Written by Support Team
Updated over a week ago

Regular Pickup Hours

In this article, you will learn how you can set regular pickup hours for your stores.
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Written by Support Team
Updated over a week ago

How to assign different stores to different payment accounts

In this article, you will find steps on how you can assign stores to different payment accounts.
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Written by Support Team
Updated over a week ago
Creating Your Product Menu

Creating a New Item in Your Menu

Learn how to add a simple product on the Oddle Web Dashboard in this article.
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Written by Support Team
Updated over a week ago

Setting Multiple Images for a Product

Learn all about setting up multiple images for your product in this article.
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Written by Support Team
Updated over a week ago

Duplicating a Category

A product category can be duplicated if necessary.
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Written by Support Team
Updated over a week ago

Removing A Category

To discard a category with multiple items in it, you have to first remove all items in that particular category.
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Written by Support Team
Updated over a week ago

Seasonal Category

The Oddle platform allows you to create seasonal categories - those with special availability or/and special collection time.
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Written by Support Team
Updated over a week ago

Variants & Options

Variants and options are methods you can use to build your items for your shopping cart menu.
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Written by Support Team
Updated over a week ago

Different Options for Items with Variants (also known as Variants+Options)

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Written by Support Team
Updated over a week ago

Managing Item Availability

This article provides an overview on how to manage your item availability on both menu & store levels.
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Written by Support Team
Updated over a week ago

Downloading & Printing BOM (Bill of Materials) Report

BOM (Bill of Materials) is an add on feature that enables you to view and download multiple orders based on item ingredient quantity.
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Written by Support Team
Updated over a week ago

Workaround for BOM Menu Items with Options

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Written by Support Team
Updated over a week ago