Steps to add an Ad-hoc item on iPad:

1. Click + button, located on the top left corner, to create a new order.

2. Click Change beside No Customer to select an existing customer or input details for a new customer.

3.a. Search for an existing customer by inputting either his/her name, contact number or email in the search bar.

3.b. Click + on the top right corner to input details for a new customer.

4. Click Change beside the store name (i.e. Onward Store 2) and select the outlet.

5. Click Change beside pick-up or delivery date and time to set the pick-up or delivery time that your customer requests.

6. Select the relevant order type by toggling between the Pickup and Delivery tabs. Use the calendar to select a date and choose the preferred time slot from the list beneath.

7. For delivery orders, click Customer Address > Add Address and input his/her address in the field provided.

By default, the Delivery Address will be set as the Billing Address. To change this, uncheck the Billing address is the same as delivery address checkbox and select or add a billing address.

If the recipient of the delivery order is different from the customer who placed the order, uncheck the Recipient information is the same as customer details checkbox to edit recipient details.

Then, click Done.

8. Scroll all the way to the bottom and click Ad Hoc Item to add it into the cart.

9. Enter the Item Name

10. Enter the Item Quantity

11. Enter the Item Price
If you are using this feature just to request payment from your customers, feel free to input the full price that your customer has to pay, as the item price.

12. Click Confirm

13. (Optional) Click Discount to apply any discount for the order.
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14. (Optional) To input discount, click $ to give dollar discount or click % to give percentage discount. Enter the amount or percentage of the discount, set the discount name and click Confirm.

15. (Optional) Click Customer to add remarks from the customer.

16. (Optional) Click Kitchen to add remarks for the kitchen staffs.
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17. Click Checkout after making sure that order details are properly entered.

18. When the pop-up appears, click Checkout to proceed. Click Cancel if there are additional details to be entered.

19.a. Click Yes to issue an order summary to the customer.

19.b. Click Nope to not issue an order summary to the customer.
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20. Order has been placed successfully and will appear in the Pending tab.

Click here to learn how to send an email with a payment link to your customer.

Have more questions? Contact our Support Team at [email protected] or chat with us by clicking on the Speech Bubble at the bottom-right corner of the page.