Besides processing new orders via the Oddle Web Dashboard, orders can also be processed via the Oddle Android Register, which is specially tailored for operational staff. For a similar guide on the Oddle iPad Register, click here.
This article should be read together with the Order Processing Flow Overview.
In this article:
1. Confirming and marking an order as delivered
Whenever you receive a new order, a notification will be sent to your Android Register. Pending / new orders can be found in the pending orders tab.
To confirm an order:
1. Click on the "Confirm Order" button.
2. You can also choose to send an email notification to the customer via the popup. Click "Yes" to send, or "No" to skip this step
3. Viola! your order is now Confirmed and can be found in the "Confirmed" orders tab.
Similarly, to mark a confirmed order as "Delivered", first navigate to the "Confirmed" orders tab and select the relevant order, then click on the "Delivered" button.
💡 You can also send an order summary to your customer's email by tapping on the email icon on the top right-hand corner of the application. Select the "Another Email" option if you want to send the order summary to another email.
2. Voiding an order or updating to other statuses
1. To void an order, click on the drop-down arrow.
2. Select "Void Order" in the drop-down list.
You can also choose to update the order status to other statuses in the drop down. Your voided orders can be found under the "Void" orders tab.
🚨 Voiding an order does not automatically refund any payment made back to the customer.
If refunding is required, please see refund steps here.
3. Updating multiple orders at once
To accept or update multiple orders at once:
Select multiple orders by tapping on the checkboxes.
Choose the desired status to update the orders to.
4. Updating the payment status
The payment status of an order is automatically updated once online payment has been received. You can send your customer an online payment link if payment has not yet been made by the customer.
For offline payment (e.g. cash), the payment status has to be manually updated:
Select the "Payment Status" drop down.
Select the desired payment status.
You can also choose to send an email notification to the customer via the popup. Click "Yes" to send, or "No" to skip this step.
💡 Make use of order logs to keep track of changes made to your order. Every action made is logged along with the associated user and time stamp. The order log can be found at the bottom of the order summary.
5. Updating the payment type
The payment type helps you to keep track of the payment method preferred for the order.
To update an order's payment type:
Select the "Payment Status" drop down.
Select the desired payment type under "Payment Method".
You can also choose to send an email notification to the customer via the popup. Click "Yes" to send, or "No" to skip this step.
Have more questions? Contact our Support Team at [email protected] or chat with us by clicking on the Speech Bubble at the bottom-right corner of the page.