In this article
The new Billing Statements and Reports provide different views to track merchant payouts. The Billing Statements page allows the merchants to monitor their financial statements for each product. The Billing Reports page provides a high-level summary of payouts and fees by Oddle for each product.
Where to view your Billing Statements and Reports
The new and improved Billing Statements and Reports can be accessed on the Merchant Admin.
To view them:
Log in to app.oddle.me/panel
Click on Account Settings situated on the left sidebar of your browser
Click on Finance situated on the left sidebar of your browser
Navigate to Billing Statements or Billing Reports
📌 Only data from 1st Jan 2022 onwards can be accessed via the new Billing Statements and Billing Reports Sections. Please contact our Support Team at [email protected] to request Billing data before 2022.
Billing Statements
Billing Statements allow merchants and finance teams to easily track and view their usage and payouts.
View and search the billing statements issued for the different Oddle Products by billing entities, payout status, and statement period.
Users can filter for different product types by clicking "More Filters".
Track payout status and reconcile received payments against their bank records.
Click on each statement to view a detailed version to understand the fees incurred, adjustments from previous periods, and the cost of using Oddle products.
Billing Reports
Billing Reports provides a consolidated view of payouts, usage across different products, and downloadable reports for monthly reporting.
Consolidate fees, payouts by store, and statement period to help with accounts bookkeeping and financial reporting across stores.
View aggregated fees and payouts amount, in the respective views:
All Transactions
Billing Cycle
Store
Billing Cycle and Stores
Definition Key
All products
1. Billing Statement
Arrival Date - Date on which funds are received in the merchant's bank account
If the Arrival Date shows "-", this means that the payout has not been completed yet
Billing Cycle - Statement period
Statement Descriptors - Contains information about charges or payments on customers' bank statements
2. Detailed Billing Statement
Payout Amount - Total payout received via Oddle Platform
Paid - Payment to the Merchant Bank Account has been completed
Pending - Payment yet to be initiated
Failed - Payment to the Merchant Bank Account has failed
2.1 Payment Collected
Total Amount collected via Oddle Platform - Amount received via Oddle Payment Account. It excludes any offline payment including but not limited to cash and bank transfers
Refund to Customers - Amount refunded via Oddle
2.2 Oddle Fees
Usage Fees - The commissions payable for online orders and calculated based on the commission rate (%) multiplied by the effective qualified amount
2.3 Adjustment
Adjustments from Previous Cycles - Changes affecting the individual billing components (E.g Usage Fee, Delivery Fee, Payment Gateway fee) relating to the previous billing cycle
Example scenario: If a partial refund is being made for an order delivered in the previous period, Oddle will deduct the partially refunded amount and refund the overcharged usage fee to the merchant under this component
Charges Owed by Merchant to Oddle from Previous Cycles - Amount charged by Oddle from previous cycles when the payment collected via the Oddle platform was insufficient to cover the fees
Example scenario: If the merchant received cash for most of the orders in that particular period, the amount collected via the Oddle platform might be insufficient to cover the total fees charged
Therefore, the merchant will have to pay a balance to Oddle, which will come under this component
3. Billing Reports
Total Amount Collected via Oddle Platform - Amount received via Oddle Payment Account. It excludes any offline payment including but not limited to cash and bank transfers
Total Fees with Tax - Total amount charged by Oddle to the merchant
Total Adjustment - Total outstanding amount owed to Oddle from the previous cycle
Total Payout - Total payout received via Oddle Platform
Delivery and Takeaway
Statements are prepared based on the order delivery date, not the order submission date.
1. Detailed Billing Statement
1.1 Sales from # orders
Order Value - Total order value from orders in this billing statement
Delivery Fee (excl Tax) - Delivery fees charged to customers by the merchant
1.2 Payment Collected
Total Amount Collected via Merchant Payment Account/Cash - Order payment made through payment providers via merchant's own accounts/credentials, or using cash
1.3 Oddle Fees
Delivery Fees - Delivery fees charged by Oddle
Payment Gateway Fees - Payment gateway fee on total sales is applicable on orders entered manually via iPad/Android app where a payment link is sent to the customer and the customer successfully transacts
1.4 How much does Merchant actually pay?
Total Fees - Total fees charged by Oddle, less tax (Usage Fees + Delivery Fees + Payment Gateway Fees)
Delivery Costs Paid by Customers - Delivery fee charged to customers by the merchant
Frequently Asked Questions
What should I do if I did not receive my payouts even though I have fulfilled orders during the billing cycle?
Check if the stipulated payout date for the billing cycle has passed (5 working days after the billing cycle date)
If yes, go to your app.oddle.me/panel, click on Account Settings > Finance > Payment
Check if your Stripe Express Connect account is verified with Payment and Payout enabled (in green)
If the Stripe Connect account has a "Pending Submission", "Restricted", "Payment Disabled" or "Payout Disabled" status, do submit the necessary verification documents required by Stripe. The account will have to be verified before you can receive your funds
If the Stripe Connect account is verified with Payment and Payout enabled, please contact our Support Team at [email protected]
Have more questions? Contact our Support Team at [email protected] or chat with us by clicking on the Speech Bubble at the bottom-right corner of the page.
