Statements (Malaysia) | Oddle Help Center

How to View Financials

Statements are posted online 3 working days after the cutoff dates (15th and 30th/31st of each month) and can be downloaded as an Excel file.

Select your statement period (based on order delivery date)
Select your view
a. Summary
b. Fees Breakdown by Store Order
Select your billing entity
a. Only billing entities for your account will be shown.
b. If the billing entity is not available or is incorrect, please drop us an email at [email protected]
Download PDF/PNG copy of the Summary and PDF/Excel copy of the Fees Breakdown by Store Order

This report is the summary of the orders fulfilled for the period selected and has 2 sections:

Disbursement: This section illustrates the amount of money received in Oddle Payment Account, the fees charged by Oddle for the different services, and the net amount disbursed to the merchant for the statement period.
Profit / Loss: This section illustrates the net cost (excl. SST) of using Oddle and its logistics network (if utilized) to accept and deliver orders to the customers in absolute amount and in percentage against the food subtotal (excl. SST and customer paid delivery fee).

1. Disbursement Section

Total Amount Received - Shows the amount received via Oddle Payment Account. It excludes any offline payment including but not limited to cash and bank transfers.
Refunds - This shows the amount refunded via Oddle
Nett Received - Shows the amount received via Oddle Payment Account after any refunds.
Usage Fees - The commissions payable for online orders and calculated based on commission rate (%) multiplied by the effective qualified amount
Effective Qualified Amount - Total sales of order less tax, less customer paid delivery fee and refunds. This is effectively the food basket amount excluding SST.

Delivery Fees - Delivery fees charged by Oddle based on logistics pricing chart [Malaysia only]
Payment Gateway Fees - Payment gateway fee on total sales is applicable for orders entered manually via iPad/Android app where payment link is sent to the customer and customer successfully transacts or on orders with 0 effective qualified amount and successfully transacts.
Amount To Be Disbursed - Nett received minus total fees with SST.

2. Profit/loss Section

Nett Sales - Total sales less SST, customer paid delivery fee and refunds.
Usage Fees - The commissions payable for online orders and calculated based on commission rate (%) multiplied by the effective qualified amount
Qualified Amount - Total sales of order less tax, customer paid delivery fee and refunds)
Delivery Fees Borne By Merchant - Delivery fees charged by Oddle based on logistics pricing chart [Malaysia only] less customer paid delivery fee
Payment Gateway Fees - Payment gateway fee on total sales is applicable on orders entered manually via iPad/Android app where payment link is sent to the customer and customer successfully transacts or on orders with 0 effective qualified amount and successfully transacts.
Nett Profit - Nett sales less usage fees, delivery fees borne by merchant and payment gateway fees

This report shows all the orders for the period selected based on delivery date and has 2 views:

The simplified display type provides a quick overview to calculate the net amount to be disbursed by individual orders for the period.
The detailed display type shows all the information in the Simplified view plus additional order information and information for deriving the fees.

Statement Display Type: Simplified

The simplified display type provides a quick overview to calculate the net amount to be disbursed by individual orders for the period.

The statement is structured according to the sections below: