Overview
The Billing Accounts Page shows all the billing accounts a merchant has set up with Oddle across the different brands. Merchants can associate stores across different brands with the same billing account, allowing them to easily receive payments as they launch new Shops online or enable new channels such as Reserve and Terminal.
Billing Account Overview
Merchants can access the new Billing Accounts via the Billing Section within the Accounts section
Each Billing Account can only be linked to one Stripe Express Connect account or bank account.
Merchants can also access their billing statements and accounts via this page
Merchants can setup how they receive funds based on their legal and taxation requirements by creating billing accounts
NoteMerchants can add an unlimited no. of billing accounts.
Billing Accounts are listed clearly with different status indicators to highlight through an onboarding journey when going through ty actions that are required
Merchants will be prompted if there are existing stores that have yet to be associated or billing account setup that has yet to be completed on different UD21 pages
The same store association will apply to the other products
Onboarding Wizard
Merchants will be guided by a three-step onboarding wizard when creating a new billing account.
Step One - Account information is collected to ensure that statements and invoices are processed correctly. Some of the information includes
Business Name: The legal name of the company
Display Name: Public name customers should be familiar with. This is shown in places such as the statement descriptors on the customer’s credit card statements etc.
Step Two - Bank account information will be collected to ensure that payouts are disbursed to the correct bank account.
Singapore merchants will be redirected to Stripe to continue the account creation.
Step Three - Associate the stores that payouts should be consolidated under this Billing Account
Billing Account Details
Merchants can update their organisation information, which determines how information is displayed on their statements and invoices.
Payout Details indicate how merchants will be paid out
For Merchants in Singapore, payouts are powered by Stripe Express
Bank account details are stored within Stripe Express
For Merchants in Malaysia, Hong Kong, and Taiwan, payouts are transferred to merchant’s bank accounts manually
Bank account details are captured in Oddle System
Change requests to update their account and bank info will require verification by the Oddle finance team. Payouts will only be made based on the new changes only after the Oddle finance team has confirmed the changes.
Merchants can now associate stores from different brands with the same Billing account. Payouts for these stores will be consolidated and paid out to the designated bank account accordingly to the legal and financial requirements of their organisation.
Resolving Accounts with Pending Verification
Merchants will be able to view the billing accounts that have not been verified by Stripe under Billing > Accounts > Require Attention.
To complete the verification process, merchants can click on 'Resolve Issue' and will be redirected to Stripe to fill up the pending business information or submit the required documents.
Other Changes
Merchants will be able to see the available payment methods for their customers on the payment method page and access how they receive funds via the new Billing Accounts page.