Email Notifications to Merchants

This article provides a guide on how to enable email notifications for employees and change email notification templates.

Updated over a week ago

In this article:

Toggling Notifications

Steps to Enable/Disable email notifications to employees:

1. Click All Employees on your main navigation bar and select the employee you would like to edit.

2. Click Notifications.

3. Toggle on Email Notifications.

📌 Green switch means notifications is enabled. 
📌 Grey switch means notification is disabled.

Changing of Templates

Steps to edit email notifications to employees:

1. Click Menu on your main navigation bar and select the Menu you would like to edit.

2. Under Notifications tab, scroll down to the bottom to Order Notification for Employee.

There are 6 system-generated emails that can be automated on Oddle, where you can edit each of them individually by clicking on the pencil icon. The Header Title, Subject, and Body can be customized.

These emails are sent to you and your employees with Notifications enabled after a certain action or button is triggered:

1. Merchant Pending Order Message

This message will be sent to all the employees of the stores tagged to this menu after a new order is submitted.

2. Merchant Confirmed Order Message

This message will be sent to all the employees of the stores tagged to this menu after you have confirmed the order.

3. Merchant Fulfilled Order Message

This message will be sent to all the employees of the stores tagged to this menu after you click the Order Delivered button on the dashboard or through the iPad app.

4. Merchant Cancelled Order Message

This message will be sent to all the employees of the stores tagged to this menu after you have cancelled/ voided their orders.

5. Delivery Request Status Updated

This message will be sent to all employees of the stores tagged to this menu after a delivery request has been submitted to the integrated vendor (e.g. LalaMove).

6. Delivery Request Failed

This message will be sent to all employees of the stores tagged to this menu if a delivery request was not submitted successfully. The main reasons for delivery request failures are:

  • Insufficient lead time/food preparation time

  • Missing required fields in delivery details

  • Invalid credentials on the integration setup

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Have more questions? Contact our Support Team at [email protected] or chat with us by clicking on the Speech Bubble at the bottom-right corner of the page.

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