1. How to view your delivery or pickup orders on SUNMI?
To start processing orders on your SUNMI device, click on the Oddle Register app installed on your home screen and sign in with your employee account.
2. What are the best practices when using a SUNMI device?
(a) Adjust sound volume to loudest
On the Oddle Register Settings Page, turn up the notification volume to its loudest so that you don't miss out on any notifications!
(b) Enable auto-refresh orders
When "Auto-Refresh Orders" is enabled on the Oddle Register Settings Page, it periodically retrieves new orders for XX minutes (you may set this time on "Refresh Interval Duration").
This feature ensures that all new orders will be reflected on the Oddle Register, even if the device battery is low or notifications fail to be received. When you enable this feature, orders will still be updated on your Oddle Register even when the following issues occur:
When the device battery or memory is low, the Android OS will make adjustments to prolong battery life, such as muting device notifications.
When OMS is overloaded with requests, the device may fail to send notifications, resulting in no new orders being retrieved.
(c) Change the refresh interval duration
After enabling Auto-Refresh Orders, you may adjust the Refresh Interval Duration. This function ensures that the auto-refresh function is triggered at a regular time period.
(d) Enable continuous ringer mode
Continuous Ringer Mode (or Irritating Mode) is enabled by default to alert you on newly submitted orders.
You may set the trigger frequency to Continuous, so you don't miss any orders!
3. How to manage item availability for individual stores on SUNMI?
To manage item availability for individual stores, go to the Oddle Register Settings page and click on Store Item Availability under Menu Management.
From the drop-down menu, select the store which you want to adjust item availability for. Toggle off items that are not available, and remember to toggle them back on when they become available. If an entire category is unavailable, you can toggle off the category to mark it as unavailable.
4. How to sort orders on Oddle Register (SUNMI)?
Filter the list in ascending order and sort by the "Delivery/Pickup Date" column to view the soonest delivery at the top of the list.
5. How to determine when the order needs to be prepared by?
Filter the orders by "Ascending" order and "Food Ready By" to view the next order that needs to be prepared.
6. How to process orders on SUNMI and view driver assignment?
a. Receiving new orders
Upon logging into the Oddle Register, you will be directed to the Pending tab, where you can find all the newly submitted orders from your customers.
To ensure that orders to be fulfilled today are ranked at the top, filter the orders according to "Ascending" Order and by "Food Ready By."
Once you have received an order, make sure to "MARK IT AS CONFIRMED" under the Pending Tab to let customers know that their orders have been accepted and will be prepared.
b. Confirming orders
To confirm an order, click on it to land on the respective order summary page. Check whether it is meant to be prepared immediately or at a later date/time.
Once you've confirmed the order, click "CONFIRM ORDER," and it will be shifted to the Confirmed tab.
Send an email notification to the customer to let them know that you have acknowledged their order.
Click "Yes" to send the email notification, and a notification will be shown on the top bar informing the change of status.
c. Viewing driver assignment statuses for delivery orders
If you're integrated with Oddle's Logistics Partners, you can view the driver's details by clicking on "View Details."
Here, you can find the driver's details, including their phone number and vehicle type.
To find out the driver's location, click on "View" beside Driver Location.
d. Updating completed orders
For orders using Oddle's Logistics Partners, the order and delivery statuses will automatically reflect as "Fulfilled" once the delivery driver has marked the order as delivered on their application.
For Pickup and Delivery orders fulfilled using your own delivery fleet, click on "MARK AS FULFILLED" once you have delivered the order.
7. How to void and refund orders on Oddle Register (SUNMI)?
To void and refund an order on Oddle Register (SUNMI), follow these steps:
Click on the order that you wish to void and refund.
Click on the arrow located in the bottom right corner.
Select "Void Order" and click "Yes" to send an email notification informing the customer of the cancellation.
A pop-up will prompt if you want to refund the payment.
Click "Refund" to proceed, followed by "Confirm" to issue the refund to the customer.
8. How to print an order receipt from Oddle Register (SUNMI)?
To print an order receipt, follow these steps:
Select the order that you want to print.
Click on the "Printer" icon to print the receipt.
Here is an example of how the receipt will look like:
Currently, there is no multi-print or auto-print function for orders printed from the Oddle Register (SUNMI). If you select multiple orders and click "Print", only the last order on the selected list will be printed.
9. How to troubleshoot issues on SUNMI?
a. What to do when a "Do Not Disturb" access prompt appears?
Click "Enable" for "Allow Do Not Disturb" so that Oddle Register can make some modifications to your SUNMI device, such as:
Lighten up the device when a notification is received
Allow you to adjust notification volume from the app (not from the device)
Warn you if your notification volume is too low.
b. What to do when an error prompts "Unauthorised access"?
This error is prompted when the user signs in on another device with the same employee account.
To re-login on the SUNMI, click "OK" and relaunch the app.
To avoid this error, make sure that you are signed in with a unique employee account that is not being used on other devices.
c. What to do when your SUNMI device is not responsive or lagging?
Perform a deep reboot by pressing and holding the power button for 20 seconds or until the Flower icon appears on the screen.
If your device is still lagging, repeat step 1, then do a factory reset by going to Settings > Reset > Factory Data Reset > Reset Device > Erase Everything.
Connect the device to a Wi-Fi network.
The Oddle Register app will automatically update on the device, which may take a few minutes.
10. How to test if maximum volume sound is working?
Go to Settings > Sound and maximise both Media volume and Ring volume.
While in Settings, go to Apps > Oddle Register > Notifications. Disable "Show Silently" and enable "Override Do Not Disturb."
Sign in to Oddle Register > Settings > Notifications. Maximise the Volume, set the Ringer Mode to Continuous, and enable Refresh Orders.
While in Oddle Register, go to Settings > Test notification to check if the maximum volume sound is working.
If it's your first time signing in to Oddle Register, make sure to select "Allow" on the 'Allow Policy Access' pop-up, and enable "Do Not Disturb" access.
💭 Have more questions? Contact our support team at [email protected] or chat with us by clicking on the speech bubble at the bottom-right corner of the page.