This article will help you understand what fees Oddle charge and how they are calculated. The 3 types of fees charged by Oddle are:
Usage or Commission Fee
Delivery Fee
Payment Gateway Fee
All fees are subjected to GST as Oddle is a GST-registered company.
In this article:
Usage Fee
Oddle charges a usage or commission fee for each online order that is placed by the customer directly on your Oddle Shop. The usage or commission fee is ONLY applicable on the food basket size excluding GST. To illustrate, see illustrative example below:
For prices that are inclusive of GST:
In this order, we first calculate the Effective Billable Amount which is the Subtotal less GST since the prices are GST inclusive (i.e. $100 - $6.93 = $93.07).
To calculate the commission fee, we multiply the commission rate with the Effective Billable Amount (i.e. 10% x $93.07 = $9.31)
For prices that are exlusive of GST:
In this order, the Effective Billable Amount is equal to the Subtotal since the prices are exclusive of GST (i.e. $100).
To calculate the commission fee, we multiply the commission rate with the Effective Billable Amount (i.e. 10% x $100 = $10)
📌 Refunds
Where there is a refund for an order, the refund amount less GST will be
deducted from the Effective Billable Amount (i.e. for a $10 refund, the
Effective Billable Amount is $100 - ($10 / 1.07) = $90.65 in the case where
prices are exclusive of GST)
Delivery Fee
Oddle charges a delivery fee ONLY when delivery is requested through the Merchant Dashboard where Oddle's Third Party Logistics partners will help to fulfill the order.
For orders fulfilled via merchant's own arrangements, no delivery fee is chargeable.
The delivery fee charged by Oddle depends on the vehicle type and distance and is based on the logistics pricing chart in this link.
Payment Gateway Fee
Payment gateway fee of 3.4% + $0.50 [Singapore only] on total sales is applicable for offline orders entered manually via iPad/Android app where payment link is sent to the customer and the customer successfully transacts.
Have more questions? Contact our Finance Team at [email protected].