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Updating Oddle managed logistics settings
Updating Oddle managed logistics settings

Access logistics settings and ensure that orders are fulfilled accordingly to their preferences

Updated over a year ago

The Oddle Managed Logistics Settings page allows restaurant owners and managers to manage how they want their orders to be fulfilled via Oddle Managed Logistics Network.


In this article:


A. Accessing Oddle Managed Logistics Settings

  1. In the Merchant Admin, Navigate to Manage -> Stores

  2. Click on the store you want to change the settings

  3. Navigate to Oddle Managed Logistics Settings

  4. You will be able to see the different sections to manage your logistics preferences

B. Updating Contact Details

You can update your details for delivery drivers by clicking on the edit button.

  • Contact Name and Phone Number will help drivers contact the person in charge for delivery matters.

  • If you have additional instructions for drivers that are picking up your orders, you may add the details under Instruction for Drivers so that they can locate your restaurant easily and collect orders on time.

C. Updating Fulfilment Preferences

Driver Request Preference

Oddle streamlines your operations by automatically requesting a delivery driver for every new order submitted by a customer or staff by default. Restaurants that would like to use their own delivery fleet depending on the different types of orders may set their preferences under Driver Request Preference. The configuration can be customized via the following section on

  1. Automatically request for a delivery driver

    1. All: Delivery requests will be sent for all orders

    2. Online: Delivery requests will be sent for online orders only

    3. Manual: Delivery requests will be sent for manual orders only

    4. Never: Delivery requests will not be made automatically.

  2. Self arrange delivery driver for larger basket value

    1. If this is enabled, delivery requests will not be sent for orders above the indicated basket amount.

Service Type Preference

Oddle will request different service types based on distance, order size & availability of drivers. The following is how the orders are assigned to

BIKE

For distances 22 km and below or basket sizes up to SGD 70.00

CAR

For basket sizes up to SGD 400.00

VAN

For basket sizes exceeding SGD 400.00

You can contact the Oddle team if you would like to review your preferences.

D. Improving Driver-Matching Rate and Managing Costs

Allow Oddle to manage store available time slots during peak period

In order to ensure that there is a high matching rate for orders during high-demand periods, Oddle may block new orders from being submitted to ensure that unassigned orders are being prioritized during the peak period. You may opt out of this to continue receiving orders but you would need to tap on your own delivery fleet to fulfill newly submitted orders.

Pass on surcharge to customers

In order to cope with the increased demand for drivers during peak periods, our partners impose surcharges on restaurants and other merchants so that more drivers will be available to fulfill orders on time. You can pass on these surcharges to your customers when they make their orders in order to manage your delivery costs. If you would like to keep your delivery costs low to attract more orders, you can also absorb the delivery surcharges by turning off this setting.

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