Immediately after a new order is submitted through your online ordering platform, it will appear on your Oddle Web Dashboard. All orders are viewed in the Orders page on the left sidebar of the main page.

Status for new orders is Pending.

The order status needs to be changed from Pending > Confirmed > Fulfilled.

Follow the steps below on how to process a new order:

1. Click the Orders page on the left navigation bar and ensure that the Pending tab is selected.
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2. Click into the order to view order details.

3. A pop-up will appear. Click Confirm Order to mark the order as confirmed.

4. Click OK when a prompt appears. If the email notification for customers setting is enabled, they will receive a confirmation email.

5. The order will now go to the Confirmed tab. Click the Confirmed tab to view all confirmed orders.

6. Click into the order again.

7. After payment has been received (e.g. via bank transfer), click Paid.

8a. Click into the order again.

8b. A pop-up will appear. If you are integrated with a delivery partner and you want to send out a manual Delivery Request, scroll down and click the Delivery Request button at least 1 hour ahead of the Kitchen to prepare food by time. (If you submit a request less than 1 hour to the Kitchen to prepare food by time, the request will fail.)

8c. You may add any delivery instructions for the driver under Comments.

8d. Depending on your delivery partner, select a suitable vehicle type for the delivery (see terms and conditions on the screenshot below). After selecting, click Confirm.

8e. To view your Delivery Request status, close both pop-ups then click into the order again.

8f. If the request is successfully sent to the delivery partner, the first status that you should see is Assigning Driver. When a driver is matched, the status will change to Assigned.

9. Once the order is picked up by the customer or sent out for delivery, click Order Fulfilled.

10. The order will subsequently be stored in the General tab, where you can view all orders i.e. Pending, Confirmed and Fulfilled. (Side note: to view void orders, you will need to click Filter > tick Cancelled > click Filter again.)

For a step by step walkthrough, refer to the video below.

Oddle Web Dashboard allows you to process multiple orders at one time. This function is useful when you receive numerous orders at one time.
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1. Click Orders tab on the left navigation bar and make sure that the Pending sub-tab is selected.
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2. Tick the check boxes of orders you want to process

3. Click the Action button
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4.A. Select Confirmed Only if payment has not been received.

4.B. Select Confirmed & Paid if payment is received when the order is placed.

5.A. Click OK when the prompt appears. If the email notification for customers setting is enabled, they will receive a confirmation email.

5.B. Click OK when the prompt appears. If the email notification for customers setting is enabled, they will receive a confirmation email.

6. Confirmed orders will go to the Confirmed sub-tab

7. After the order has been collected by the customers, go to the Confirmed sub-tab, tick the check boxes and click the Action button

7.A. Select Delivered Only if the order has previously been marked as paid

7.B. Select Delivered & Paid if payment is received after the food is collected

8.A. Click OK when the prompt appears
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8.B. Click OK when the prompt appears

9. The order will subsequently be stored in the General sub-tab, where you can view all past orders. Eventually all orders should be marked as Paid & Delivered in General sub-tab.

Have more questions? Contact our Support Team at [email protected] or chat with us by clicking on the Speech Bubble at the bottom-right corner of the page.