During day-to-day operations, Oddle advises restaurant staff to update reservation statuses manually. However, to streamline and alleviate operational burdens, we have introduced automation options for reservation statuses.
In this article, we'll explore the available automation choices, their applications, and the steps to switch between them.
Completed Driven Automation
What is it?
Throughout the day
Oddle Reserve will not change the statuses of reservations. The reservation status will remain the same throughout the day unless changed by your staff or guest.
At the end of the day - 03:00 am of the next day.
Oddle Reserve will automatically mark all reservations that are
BookedConfirmedSeatedOverstayedBill RequestedTO
Completed
Oddle Reserve will automatically mark all reservations that are
LateTO
No Show
📔 The diagram above only shows the automation changes in a reservation's status. We have not included all the changes to reservation statuses that you can make manually.
Who should use this automation?
Ideal for operations that need you to identify guests who have not arrived for their reservation booking
Suitable if you want to mark reservations as
Completeddaily, regardless if you use or do not use the Host app to change your reservation status
What to do with this automation?
Only update the status for guests who are late or don't show up. Mark these guests as
LateorNo Show.The system will take care of the rest, automatically marking reservations as 'Completed' by the end of the day, unless they are marked as Late or No Show.
No Show Driven Automation
What is it?
Throughout the day
Oddle Reserve will not change the statuses of reservations. The reservation status will remain the same throughout the day unless changed by your staff or guest.
At the end of the day - 03:00 am of the next day.
Oddle Reserve will automatically mark all reservations that are
BookedConfirmedLateTO
No Show
Oddle Reserve will automatically mark all reservations that are
SeatedOverstayedBill RequestedTO
Completed
📔 The diagram above only shows the automation changes in a reservation's status. We have not included all the changes to reservation statuses that you can make manually.
Who should use this automation?
Ideal for operations that need you to identify guests who have arrived for their reservation booking
Suitable if you want to mark reservations as
Completeddaily, regardless if you use or do not use the Host app to change your reservation status
What to do with this automation?
Only update status for guests who have arrived and are seated. Mark these guests as
SeatedThe system will handle the rest, automatically marking reservations as 'No Shows' by the end of the day, unless they are marked as Seated, Overstayed, or Bill Requested.
How to change automation options?
Log into the Oddle Reserve Host V3 App. Click on the Settings icon at the bottom right corner of the sidebar
Select Automation section
Identify which automation option is currently enabled
To learn more about each option, click the respective links above.
Select Change Automation button
Choose the new automation option you want and click on Save Changes
Confirm the changes by clicking on Understand and Confirm
A modal will appear at the bottom of your screen, stating that the changes were successfully saved.
