These changes can be made under Store > Store Name > Pickup.
NOTE:
Pickup setting changes made are only applicable to the store selected.
Always Save delivery setting changes made for the changes to be updated.
Delivery or pickup hour settings are prioritised in the following order:
Regular Hours
How to set regular pickup hours?
1. Click Add Hours to include pickup timings.
Once clicked, a PICKUP TIMING tab will appear.
2. Choosing Available Days
Select the days in which your customers can collect their orders from your store.
Checked boxes means pickup allowed days, while unchecked boxes means no pickup days.
3. Setting Start/End Time
Select the Pickup Slots Start At (the time customers can start collecting their orders) and Pickup Slots End At (the time customers must collect their orders by) to specify the pickup timings..
4. Setting Interval in Minutes
Set the timing intervals for your customers to select during checkout.
E.g. If the timing interval is set as 60 minutes, the slots will be as follows: 11:00AM - 12:00PM, 12:00PM - 01:00PM, 01:00PM - 02:00PM, etc.
5. Setting Maximum Orders per Interval
Set the maximum number of orders allowed for each time interval set.
E.g. If interval = 60 minutes and maximum orders = 10 orders, for every 60 minutes, your store will only accept a maximum of 10 orders.
6. Setting Food Preparation Time/Lead Time
Set the time needed for your store to prepare the order before your customers can pick up their items. (NOTE: 1 Day = 24 Hours)
E.g. If lead time = 30 minutes, and the customer wants to select 11:00AM - 12:00PM pickup slot, customers have to place their orders by 10:30AM.
7. Setting Cut-off Time
Click Enable to set a timing for the last order to be accepted during that pickup time slot, and select the timing.
📌 To set separate lunch and dinner pickup slots, add more than one Pickup timing.
Click Disable if there is no need for the last order timing.
8. Click Save once you have made all the changes.
9. Ensure that your payment methods support Pickup.
Have more questions? Contact our Support Team at [email protected] or chat with us by clicking on the Speech Bubble at the bottom-right corner of the page.