You can easily request for a driver from your assigned delivery partner to deliver your orders on both the Web Dashboard and Oddle Register App. In this article, you will learn how you can manage the delivery requests on your Oddle iPad Register App.
Click here to learn how to manage delivery requests on your Web Dashboard.
If you are using the Oddle Android Register App, click here to find out how you may manage your delivery requests on your Android device.
📌 The delivery request feature is only available in certain countries and
for merchants with an assigned delivery partner. Please contact your Account
Manager for more details.
In this article:
Sending a Delivery Request
To send a delivery request:
1. Select the "Request for Delivery" button.
2. Select a suitable vehicle type.
📌 The pricing in the picture is for illustration purposes only.
For the delivery rates of our delivery partners, click here.
3. Enter any related comments in the popup (Optional).
4. Select "Send".
5. A delivery request has now been sent to your delivery partner and the delivery request status should now be "Assigning Driver".
If your delivery request fails:
Check if the delivery date time is expired (order is in the past).
Check if the delivery date time is too close to the current time (insufficient lead time).
Resend a delivery request by first pressing the "Request Failed" button, followed by the "Resend Request" button in the delivery request details popup.
💡 It is best to send a delivery request as soon as an order is confirmed to
ensure that your delivery partner has sufficient time to assign a driver to
your order.
In general, it is best to request for deliveries at least one hour in
advance.
When a driver has been assigned:
When your delivery partner has found a driver for your order, a push notification will be sent to your iPad Register and the delivery request status will be updated to "Driver Assigned". To view the driver's details, select the "Driver Assigned" button.
Cancelling a delivery request
📌 Do contact your delivery partner directly to know more about the Cancellation Policy.
For Singapore merchants, you may read more about the Cancellation policy here.
To cancel a delivery request:
1. Select the "Assigning Driver" button.
2. Select the "Cancel" button.
3. You may be shown either a confirmation message or a notification that full fees may still be charged if you cancel now.
4. Select "Yes" if you wish to continue.
5. Your delivery request is now cancelled.
💡 If your delivery cancellation request fails, you may contact your
delivery partner directly. You can find your delivery partner's contact
details by clicking on the "Driver Assigned" button.
For Singapore merchants, you may contact the Delivery Coordination team via
the existing WhatsApp group with the team.
Editing delivery request comments
🚨 When editing delivery request comments, your delivery request will be
cancelled. Do make a new delivery request afterwards.
We recommend contacting your delivery partner directly for any last minute
changes to delivery request comments.
For Singapore merchants, you may contact the Delivery Coordination team via
the existing WhatsApp group with the team.
To edit delivery request comments:
1. Select the "Assigning Driver" button.
2. Select the "Edit" button.
3. You may be notified that your delivery request will be cancelled and a new request will be made. You will need to contact your delivery partner to update them if a new delivery request is made.
Delivery Request Statuses
Whenever you make a delivery request, you will be able see real-time updates of your delivery request by looking at the delivery request status.
Below is a list of possible delivery request statuses and their corresponding colour codes:
Driver Not Requested (Orange) - Default status for a delivery type order is created.
Delivery Scheduled (Blue) - When you request for a delivery with pickup time more than 6 days in advance, we will schedule to send your request to delivery partner nearer to the delivery date.
Assigning Driver (Blue) - When you have requested for a delivery and a driver has yet to be assigned by your delivery partner.
Driver Assigned (Blue) - When a driver has been assigned to your order and / or is on its way to pickup your order
Request Cancelled (Red) - When you have cancelled your delivery request.
Request Failed (Red) - When your delivery request fails.
Driver Not Required (Grey) - When you do not require a driver and have marked the delivery request status as "Driver Not Required".
The typical flow for making a delivery request is "Driver Not Requested" >> "Assigning Driver" >> "Driver Assigned".
💡 Make use of the delivery request status "tag" that is above every order
listed in the left-hand-side panel.
The "tag" displays both the order type and the delivery request status which makes it easier for you to view them at a glance.
For example, if the delivery request status for a particular order is "Assigning Driver", you should expect to see a blue tag which says
"Delivery: Assigning Driver".
Delivery Tracking
The delivery tracking feature lets you know when your delivery rider is arriving to give you greater peace of mind.
📌 The delivery tracking feature is only available for some delivery partners.
Delivery tracking information is only available 30 minutes before the delivery pick up time specified and made available until the delivery is completed.
To do so, click on the delivery request button of the order you are tracking.
The top left corner of the delivery details shows the estimated arrival time of your delivery rider.
Have more questions? Contact our Support Team at [email protected] or chat with us by clicking on the Speech Bubble at the bottom-right corner of the page.