Here are some tips when registering for a Stripe Connect account to ensure a successful set-up without interruptions to your disbursement.
Note: If you are looking for an instructional guide on how to set up your Stripe Connect Account, refer to our help article here.
You might be asked to submit verification documents onto Stripe.
Make sure that the name on the verification document matches the details of the authorized representative who will manage your company's bank account.
Submit a clear, colored copy of your identity verification document
There should be a clear outline surrounding the card or certification. We recommend taking the picture against a contrasting background.
File types accepted: .docx, .csv, .xlsx, .pdf, .jpeg, .png, .tiff
File size limit: 32MB
To identify what other documents are required, take the following steps:
Go to your Merchant Dashboard
Click "Account Settings" on the left navigation panel. Click "Billing", followed by "Accounts"
On the relevant Stripe Account, click "Manage". Under Payout details, click "Manage" again. You will be redirected to Stripe's webpage.
You might see a banner prompting you to "Update Info". Alternatively, click on the "accounts" icon located at the top right-hand corner.
Scroll down and click on the card with the "Information needed" alert.
If the above does not work, do not fret! You can contact Oddle's support team via our live chat or email [email protected].